Privacy Policy

1. Introduction

CleanedCo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cleanedco.uk or use our cleaning services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out contact forms or request a quote
• Book a cleaning service
• Subscribe to our newsletter
• Contact us via email or phone

This may include:

• Name
• Email address
• Phone number
• Address (for service delivery)
• Service requirements and preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of your visit

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences at any time using the cookie settings on our website.

3.1 Types of Cookies We Use

3.2 Managing Cookies

You can change your cookie preferences at any time by clicking the "Cookie Settings" button below, or by adjusting your browser settings. Please note that disabling certain cookies may affect website functionality.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process and respond to enquiries and booking requests
• Send service confirmations and updates
• Send marketing communications (with your consent)
• Analyse website usage to improve user experience
• Measure advertising effectiveness
• Comply with legal obligations
• Protect against fraud and abuse

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide the services you have requested
• Legitimate interests: For website analytics and improving our services
• Legal obligation: To comply with applicable laws and regulations

6. Third-Party Services

We work with the following third-party service providers:

6.1 Google Services

We use Google Tag Manager, Google Analytics, and Google Ads to analyse website traffic and deliver relevant advertisements. These services may collect data about your online activity. For more information, see Google's Privacy Policy.

We have implemented Google Consent Mode v2, which ensures that Google services respect your cookie preferences and only process data in accordance with your consent choices.

6.2 Form Processing

Contact form submissions are processed through secure third-party services to enable us to respond to your enquiries efficiently.

7. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist in delivering our services (under strict data protection agreements)
• Analytics and advertising partners (with your consent)
• Legal authorities when required by law
• Professional advisors such as lawyers and accountants

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure storage systems
• Access controls and authentication
• Regular security assessments

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact enquiries: 2 years after last contact
• Customer records: 6 years after last service (for legal and accounting purposes)
• Marketing preferences: Until you withdraw consent
• Website analytics: Up to 26 months

10. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us using the details below. We will respond within one month of receiving your request.

11. International Transfers

Some of our third-party service providers (such as Google) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions.

12. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: ico.org.uk/make-a-complaint