Privacy policy

1. Introduction

CleanedCo ("we", "our" or "us") takes your privacy seriously. This policy explains how we collect, use, share and protect your information when you visit our website www.cleanedco.uk or use our cleaning services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you consent to the practices described in this policy.

2. Information we collect

2.1 Information you give us

We collect the information you give us when you:

• Fill out contact forms or request a quote
• Book a cleaning service
• Subscribe to our newsletter
• Contact us via email or phone

This may include:

• Name
• Email address
• Phone number
• Address (for service delivery)
• Service requirements and preferences

2.2 Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of your visit

3. Cookies and tracking

We use cookies and similar technologies to make our website work and to understand how it's used. You can manage your cookie preferences at any time using the cookie settings on our website.

3.1 Types of cookies we use

3.2 Managing cookies

You can change your cookie preferences at any time by clicking the "Cookie settings" button below, or through your browser settings. Turning off some cookies may stop parts of the website working properly.

4. How we use your information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process and respond to enquiries and booking requests
• Send service confirmations and updates
• Send marketing communications (with your consent)
• Analyse website usage to improve user experience
• Measure advertising effectiveness
• Comply with legal obligations
• Protect against fraud and abuse

5. Legal basis for processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide the services you have requested
• Legitimate interests: For website analytics and improving our services
• Legal obligation: To comply with applicable laws and regulations

6. Third-party services

We work with the following third-party service providers:

6.1 Google services

We use Google Tag Manager, Google Analytics, and Google Ads to analyse website traffic and deliver relevant advertisements. These services may collect data about your online activity. For more information, see Google's Privacy Policy.

We use Google Consent Mode v2, so Google services follow the cookie choices you make.

6.2 Form processing

Contact form submissions go through secure third-party services so we can reply to your enquiry.

7. Sharing your data

We do not sell your personal information. We may share your data with:

• Service providers who assist in delivering our services (under strict data protection agreements)
• Analytics and advertising partners (with your consent)
• Legal authorities when required by law
• Professional advisors such as lawyers and accountants

8. Keeping your data secure

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure storage systems
• Access controls and authentication
• Regular security assessments

9. How long we keep your data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact enquiries: 2 years after last contact
• Customer records: 6 years after last service (for legal and accounting purposes)
• Marketing preferences: Until you withdraw consent
• Website analytics: Up to 26 months

10. Your rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent at any time for consent-based processing

To use any of these rights, contact us using the details below. We'll reply within one month of receiving your request.

11. International transfers

Some of our third-party service providers (such as Google) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions.

12. Children's privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you think we have collected data from a child, please contact us.

13. Changes to this policy

We may update this policy from time to time. If we make significant changes, we'll post the new version on this page with an updated date.

14. Contact us

If you've got any questions about this policy or want to use your data rights, get in touch:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: ico.org.uk/make-a-complaint